Privacy Policy

1. Introduction

Welcome to RatnaVault. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our premium Sri Lankan gemstones and jewelry.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

This information may include: name, email address, phone number, shipping address, billing address, payment information, and purchase history.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about your browsing behavior and interaction with our products.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Manage your account and provide customer service
• Send you order confirmations, invoices, and shipping updates
• Communicate with you about products, services, and promotions
• Improve our website and personalize your experience
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated“ date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: